Turnaround Time:  Most orders will be shipped within 1-2 business days from the date the order was received. If you need an order urgently, please contact us at support@violetvictoria.com to discuss quicker shipping options.  For retail customers, we have next day and priority mail shipping available at checkout.  Typical transit times are as follows:

First Class Mail 2-7 days

USPS Priority Mail 2-3 days

UPS - Midwest and East Coast take 3-4 days and 6-7 days to the West Coast

Shipping:  We ship orders via UPS, FedEx, or USPS with a preference given to USPS.  Collegiate and larger orders are shipped from Orlando, Florida.  Website orders are typically shipped from Hudson, Wisconsin.

Payment Terms:  All orders must be prepaid by credit card unless other terms have been established. We accept Visa, MasterCard, Discover, American Express, and PayPal. Invoice must be paid in full, including shipping, prior to shipment.

Returned Shipments:  If you refuse a shipment for an order placed, you will be subject to a 15% restocking fee.  You will also be responsible for shipping costs incurred.  Please double check your address at checkout to ensure that it is correct.

Backorders:  We try to keep only in stock merchandise; however, from time to time we do run out of certain style.  We will contact you immediately to notify you of the items that are on backorder and the approximate wait time. No additional shipping costs will be incurred by the customer for backordered items.