Wholesale:  All wholesale accounts must be approved prior to shipping merchandise. You must provide us with a copy of your Resale Certificate to support@violetvictoria.com when you place your first order. Your order will not ship until we have this on file. The shipping address must match the address on the Certificate. We have a $150 minimum wholesale order amount through our website.  We only grant wholesale accounts and pricing to brick and mortar stores.

Resale Policies for Wholesale:  Violet Victoria merchandise may not be sold on any website for less than our suggested retail price (this can be seen on violetvictoria.com). Violet Victoria merchandise may not be resold wholesale to any retailer. The use of the Fan Star or Violet Victoria logo, trademark, or name is prohibited without our consent.

Shipping:  We ship orders via UPS, FedEx, or USPS with a preference given to USPS.  Most orders are shipped from Orlando, Florida. Small orders may be shipped from Hudson, Wisconsin. Shipping charges are based on the weight and the destination. You may provide your UPS or FedEx Collect accounts for us to bill to.

Returned Shipments:  If you refuse a shipment for an order placed, you will be subject to a 15% restocking fee.  You will also be responsible for shipping costs incurred.  Please double check your address at checkout to ensure that it is correct.

Backorders:  We will backorder any order that has $50 or more in backorders unless your order has items pertaining to approval of a new Collegiate or Greek license. For amounts less than this, we will consider the order closed. We will contact you immediately to notify you of the items that are on backorder and the approximate wait time. No additional shipping costs will be incurred by the customer for backordered items.

Turnaround Time:  Most orders will be shipped within 1-2 business days from the date the order was received. If you need an order urgently, please contact us at support@violetvictoria.com to discuss quicker shipping options.  For retail customers, we have next day and priority mail shipping available at checkout.  Typical shipping time via UPS to the Midwest and East Coast take 3-4 days to receive via UPS and 6-7 days for the West Coast. USPS takes 2-3 days anywhere in the country.

Payment Terms:  All orders must be prepaid by credit card unless other terms have been established. We accept Visa, MasterCard, Discover, American Express, and PayPal. Invoice must be paid in full, including shipping, prior to shipment.

Credit Terms:  We allow large wholesale accounts to pay on credit terms once they pass a credit review process. We require credit term companies to have been in business for more than two years. If you would like to open an account, please contact us for an application.

Agreement: Your access and use of our site are subject to our terms and conditions, subject to all applicable laws, and undertaken at your own risk. Your use of our site means that you have read, accepted and agreed to these terms and conditions and you consent to use of your personal information as set forth in this policy. If you do not agree with this policy, please do not use our site. We reserve the right to change this policy at any time, and from time to time, in which case we will post the revised policy on our site. Your continued use of the site after the posting of any changes will constitute your acceptance of such changes.

If you have concerns or questions about our Terms & Conditions, please email us at support@violetvictoria.com.